Louis Feuer,MA,MSW is president of Dynamic Seminars & Consulting, on of the leading sales, customer service experts in the healthcare industry. His book Customer Service Strategies is used by American Health Insurance Plans for all of their customer service training. Louis also lectures extensively throughout the US. He also writes a monthly column in HomeCare Magazine and published White Collar Stress which when released received special recognitition by the American Booksellers Association. Louis is a former hospital administrator and has been training and education professionals since the founding of Dynamic Seminars in 1997. More information about Louis can be found at www.DynamicSeminars.com. Louis holds a masters in Social Work and a Masters in English as well as special administrative training from the University of Miami.