Bestselling author and public speaker Rich Gallagher is one of the nation's leading experts on what to say in difficult customer and workplace situations.

His books include What to Say to a Porcupine, a national #1 customer service bestseller and finalist for 800-CEO-READ's 2008 Business Book of the Year, as well as his latest book How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work.

A former customer service executive and trained psychotherapist, Rich can talk with you about topics like difficult customers, workplace bullying, gossip, backstabbing, toxic bosses - any difficult workplace issue! He has been featured on CNN.com, BusinessWeek, the New York Post, CareerBuilder.com, The Career Clinic, morning drive radio, and many other media outlets worldwide. He loves call-in shows and last-minute fill-in appearances!