Karen Leland is the co- founder of Sterling Consulting and Marketing Group.

Over the past twenty-five years Karen has worked throughout the United States, Europe, Asia and South America with a diverse list of companies including: AT&T, Bank of America, IBM, Avis Rental Car, Johnson & Johnson, Sprint and Xerox.

She is a highly sought after keynote speaker and has presented to a wide range of audiences including: Young Presidents Association, American Management Association, American Marketing Association, The Bakersfield Business Conference and countless corporate meetings.

Karen has written six books, which have sold over 350,000 copies. In addition to distribution within the US, the books have been translated into ten other languages. She is the co-author of Watercooler Wisdom: How Smart People Prosper in the Face of Conflict, Pressure and Change. The book was based on surveys with over 20,000 executives, managers and staff. Her most recent books are for the Career Press In An Instant Series and include:

Time Management In An Instant: 60 Ways to Get the Most of Your Day

Public Speaking In An Instant: 60 Ways to Stand Up and Be Heard

Customer Service In An Instant: 60 Ways to Win Customers and Keep Them Coming Back.

Email In An Instant: 60 Ways to Get Your Message Across with Style and Impact.

Karen is considered an expert on the topics of time management, quality service, teamwork, work-life balance and peak performance. She has been featured in dozens of magazines and newspapers including: Fortune, Inc., The New York Times, Newsweek, Women