ALSO HAPPY TO ARRANGE INTERVIEWS / QUOTES WITH OUR COMPANY FOUNDERS
MY EXPERIENCE:
Smunch.co
Communication Manager
Apr 2018 – Present
Berlin, Germany
• Training and leading employees
• Building up the Communication Department
- Development of the communication strategy
- Definition of the brand voice
- Conception and creation of the company blog
- Structure and wording of the website and landing pages (SEO content)
- Creation of the offline marketing material
- Project management
• PR responsibilities
- Organisation of event participation
- Execution of PR campaigns (partly in cooperation with agencies)
- Coordination of media coverage
- Creation and maintenance of the press kit and media tracker
- Development of a journalist network
• Content Management
- Conception of email templates
- Writing whitepapers
- Creation of presentations
- Maintaining the social media channels
- Headlines and flyer texts
- Implementation of SEO techniques incl. tracking the success
Freelance Content Writer and Translator
Nov 2016 – Apr 2018
globally
- Blog posts / articles on various topics (travel, food, photovoltaics, health...)
- Product descriptions
- Social media content
- Wording of specific content (business philosophies, due diligences...)
- Editorial work
- In-app content
- Translations of all kind
• German
• English
• Spanish
Reservation Agent
Mövenpick Hotels & Resorts
Jun 2013 – Nov 2016
Berlin Area, Germany
- direct contact with guests, mostly by phone or e-mail
- managing the main e-mail inbox
- creating and checking bookings and guest profiles
- special focus on the rate structure, rates codes, etc.
- handling complaints
- upselling and objection handling
- selling rooms by phone or e-mail (incl. writing offers and confirmations)
- training new staff and leading trainees
- managing group bookings (including proposals and contracts)
- dealing with No Shows or cancellations
- checking commission statements
While working in this position I was given great insight on Yield Management, budgeting, Sales strategies and more.
