International speaker, consultant, and author. Have witnessed leadership lessons and customer service fiascos on all 7 continents and in all 50 US states. Expertise: international leadership & customer service, communication, international women's leadership. Topics: How to Use Positive (and profitable!) Language During Negative Times, Listening, email etiquette, communication, presentation skills.
Keywords
leadership, customer service, international womens leadership, global customer service, communication skills, email etiquette, listening skills
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