Published:
06/05/2011 01:25pm
Why leaders should watch their body language
Why Leaders Should Watch Their Body Language
Carol Kinsey Goman, Ph.D.
Many executives in my audiences are initially skeptical about hearing a speaker on “body language” because they suspect that the topic might be interesting, but not very practical.
By the end of my program, they know better. Here’s what they learn . . .
1) Science has validated the impact of body language.
Body language is the management of time, space, appearance, posture, gesture, touch, smell, facial expression, eye contact, and vocal prosody. From the latest research in neuroscience and psychology we can now prove that body language is crucial to leadership effectiveness – and we can show exactly how it impacts a leader’s ability to negotiate, manage change, build trust, project charisma, and promote collaboration.
For example, research by the MIT Media Lab shows how subtle nonverbal cues provide powerful signals about what's really going on in a business interaction. Whether you win or lose a negotiation is strongly influenced by unconscious factors such as the way your body postures match the other person, the level of physical activity as you talk, and the degree to which you set the tone – literally – of the conversation.
Based on data from devices (called Sociometers) that monitor and analyze patterns of unconscious nonverbal signals passing between people, researchers with no knowledge of a conversation’s content can predict the outcome of a negotiation, the presentation of a business plan, or a job interview in two minutes – with over 80% accuracy.
2) All human beings (that’s every direct report, board member, customer, contractor, and colleague) have been genetically programmed to look for facial and behavioral cues and to quickly decode their meaning.
As a species we knew how to win friends and influence people – or avoid/placate/confront those we couldn’t befriend – long before we knew how to use words. Our ancestors made survival decisions based solely on intricate bits of visual information they were picking up from others. And they did so almost instantly.
We still do.
In fact, we make major decisions about one another – assessing credibility, friendliness, trustworthiness, confidence, power, status, and competence – within the first seven seconds of meeting.
In business, these first impressions are crucial. Once someone mentally labels you as “likeable” or “un-likeable,” “powerful” or “submissive,” everything else you do will be viewed through that filter. If someone likes you, she’ll look for the best in you. If she doesn’t like you, or mistrusts you, she’ll suspect devious motives in all your actions.
As a leader looking to make a positive first impression, you’d better know how to instantly project the nonverbal signals of warmth, candor, credibility, and confidence.
3) People evaluate body language unconsciously.
The tricky thing about body language (and one of the reasons it is so powerful) is its unconscious nature. Co-workers may form a negative opinion of you because you slouch, don’t make enough eye contact – or make too much eye contact – or stand too close to them when you speak. But, because people are unaware of how or why they made the judgment, they are unable to filter out their biases.
With nonverbal communication, it’s not how the sender feels that matters most; it is how the observer perceives how the sender feels. And those interpretations are often made deep in the subconscious mind, triggered by the limbic brain, and based on a primitive emotional reaction that hasn’t changed much since humans began interacting with one another.
That’s why your nonverbal signals don’t always convey what you intended them to. You may be slouching because you’re tired, but people read it as a sign of disinterest. You may be more comfortable standing with your arms folded across your chest (or you may be cold), but others see you as resistant and unapproachable. And keeping your hands stiffly by your side or stu
